Effective Date: [12-7-2025]
GenNext Overseas Education (“GenNext”, “we”, “us”, or “our”) is committed to protecting your privacy and the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you engage with us across our various services, including overseas education counselling, IELTS preparation, school admissions, events, and market research.
1. In Your Dealings with Us for Studying Overseas
When you approach us for guidance on studying abroad, we collect personal details such as your name, contact information, educational background, academic records, financial details, preferred destinations, and documents required for university applications and visa processes. This information helps us assist you efficiently and accurately.
2. In Your Dealings with Us for IELTS
If you register for our IELTS coaching or booking support, we may collect your identification details, educational background, test scores, payment information, and contact preferences to register you, deliver services, and share practice materials or performance feedback.
3. In Your Dealings with Us for Conferences and Events
When attending seminars, webinars, or education fairs conducted by GenNext, we may collect your name, email, phone number, education interests, and feedback. This allows us to tailor future communications and offer relevant information regarding study destinations and institutions.
4. In Your Dealings with Us for English Language Education or Schools
We may collect personal data such as language proficiency, academic goals, and institutional preferences when helping you secure admission into English language schools abroad. This ensures we recommend suitable programs and facilitate seamless enrollment.
5. In Your Dealings with Us for Studying in an Overseas Secondary School (Boarding and Summer School)
When enrolling in international boarding or summer schools, we may gather detailed personal, academic, health, and guardian contact information. This enables us to liaise effectively with institutions and meet their admission and safety protocols.
6. In Your Dealings with Us for International Education Market Research and Insights
If you participate in any research or surveys conducted by GenNext, we may collect demographic, academic, or opinion-based data to analyze education trends. Participation is always voluntary, and data is anonymized wherever possible.
7. Other Dealings with GenNext
We may also collect personal information when you reach out to us for general queries, feedback, collaborations, complaints, or any other non-service-related interactions. This information is used solely to respond appropriately and improve our offerings.
8. How We Collect Personal Information
We collect your personal information through:
- Online forms and website registrations
- In-person consultations or counselling
- Telephone, WhatsApp, and email communication
- Event registrations and surveys
- Third-party platforms and testing authorities (with your consent)
9. The Way in Which We Use and Disclose Personal Information
We use your data to:
- Deliver requested services and counselling
- Assist with university and visa applications
- Communicate updates and opportunities
- Conduct research and improve our offerings
- Comply with legal and regulatory requirements
We may disclose your information to:
- Partner universities, schools, and testing bodies
- Visa consultants and immigration authorities
- Event or research partners (where required)
We do not sell your personal data to any third party.
10. The Steps We Take to Protect and Keep Secure the Personal Information We Hold
We take the security of your data seriously and have implemented robust administrative, technical, and physical safeguards to prevent misuse, loss, unauthorized access, or disclosure. These include:
- Secure servers and encrypted databases
- Controlled access to sensitive information
- Staff confidentiality and training protocols
11. Your Rights
You have the right to:
- Request access to your personal data
- Update or correct your information
- Withdraw consent for communications
- Request deletion of your data (subject to legal obligations)
- File a complaint if you believe your rights are being violated
12. Making a Complaint if You Are Unhappy About How We Have Dealt with or Are Dealing with Your Personal Information
At GenNext Overseas Education, we take your privacy concerns seriously. If you believe that your personal data has been mishandled or not managed in accordance with this Privacy Policy, we encourage you to contact us directly.
We will acknowledge your complaint within 3 business days and aim to resolve the issue within 15 business days.
Contact Information:
GenNext Overseas Education
BT 2/100, First Floor, Balaji Complex – 2
Plot No. 07 & 10, Sterling Globe Grand
Narmadapuram Road, Near Shani Mandir
Jatkhedi, Bhopal, Madhya Pradesh – 462026
Call: +91 93000 02919
Email: hrd@gennextoe.com
If you are not satisfied with our response, you may also contact your local data protection authority.